1.0 It is the customer’s responsibility to provide all the correct travel information. Choice Chauffeurs will not be liable for any problems arising from wrong information being supplied.
1.1 Choice Chauffeurs will confirm travel details with the customer when payment has been received. It is the customer’s responsibility to check the accuracy and inform us of any errors immediately.
Meeting – Flight Arrivals
2.0 If meeting in the Heathrow Terminal buildings the common meeting point is in front of Airport Information – unless Terminal 5 where in front of Costa Coffee is preferred.
2.1 All parking charges for a “Meet & Greet “ service will have to be paid by the customer on the day.
2.2 If “Meet & Greet” service is required, the driver will aim to be in the airport 45 minutes after the scheduled landing time.
2.3 Meeting in the Airport ‘drop off’ areas will negate any parking costs and this can be pre – arranged between driver and customer.
3.0 Delays incurred by the customer are not the responsibility of Choice Chauffeurs
3.1 The driver will aim to arrive for the outbound pick up approximately 5 to 10 minutes before scheduled pick up time. Please be ready for when the driver arrives as any delays may incur charges.
3.2 Waiting time is free from the first hour from E.T.A. and then chargeable at £6.00 per 15 minutes. If the flight ETA changes while the driver is on the way to the airport then the waiting time will be calculated from the original ETA.
4.0 Cancellations made by the customer within 7 days of travel will be subject to no refund.
4.1 All cancellations must be phone or via email.
5.0 We accept most major Credit Cards & Debit Cards (4% surcharge will be applied) or preferably by B.A.C.S.
5.1 Receipts for the above will be emailed with the ‘Booking Confirmation.’
5.2 Cash will have to be paid directly to the driver.
5.3 We do not accept Cheques.
6.1 Choice Chauffeurs shall not be liable in any way to the Customer or any other party for any loss or damage of whatsoever nature caused wholly or partly by or in consequence of war (whether declared or not and whether or not the United Kingdom is a belligerent) national emergency, Government or other competent Authority Regulations and Controls, scarcity of labour, strikes, lock-outs, civil malicious damage, adverse weather conditions or any other cause not wholly within the control of Choice Airport Cars or by scarcity, Shortage or difficulty in delivering or procuring the Services.
We will be more than happy to answer any questions that you may have regarding our service.